They may not need to learn anything about any of the protocols, just buy one specific device. So that’s why I suggested they get in touch with August support who can walk them through the various options for the lock they already own depending on what features they want to use. They will have out of building access to their August lock. In the second case, all they need to do is get the August bridge (not a zigbee bridge, a device specific to the August lock) and they’re done. While that’s true, the amount of education that someone who’s going to use a full featured multiprotocol system like SmartThings is very different than someone who has, say, only a regular echo, a regular August lock, and just wanted to be able to use the August lock when they are away from home. We can probably handle that much at least So this just isn’t always the best place to get an answer if you aren’t using that particular platform.Īlthough in this case, the OP seems to be confused about a very basic question related to home automation in general, ie which wireless protocols the various devices in his or her home support. It’s a forum specific to “SmartThings (R)” (no space), which is a division of Samsung. So I think everyone in this community is happy to help if they can, it’s just that this isn’t a general “smart things” forum. The information is in the “about” section for this site, but most people won’t read that before they post questions. There is a tiny trademark symbol after the “SmartThings” logo at the top of the page, but it’s really hard to notice unless you’re looking for it. I think your suggestion of displaying the Samsung name much more prominently would be a very good one. So it’s understandable that people come here, it’s just that we can’t always help. Combine that with the fact that the SmartThings hub can work with a very wide variety of end devices, and this forum tends to come up towards the top in many google home automation searches. (consider, for example, what percentage of answers in the forum these days start with “webcore.” )Īs for why this is coming up more often, I think home automation is becoming more popular, and this particular forum is very active. Plus the fact that the available solutions may be very different for people who do have a SmartThings hub and for those who don’t. We’ll try and give an answer if we happen to know one, but often it’s just not the best place to get help if you don’t have a SmartThings hub. We just don’t have the information on the other platforms. Well, it’s not for SmartThings customers only, but it is about the SmartThings(R) platform and devices that connect to it, so often times there just isn’t any way the community can help someone who doesn’t have a SmartThings hub. You are saying this more and more these days! I wish the registration page had a bold disclaimer saying this forum is for SmartThings customers only. This forum is for people who are using the Samsung SmartThings home automation platform
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